Course curriculum

    1. 📖 Read: Introduction

    2. 📽 Watch: How to use this course

    1. 📽 Watch: Consensys Core Values

    2. 📖 Read: Consensys Core Values

    3. 🔥 Explore: Consensys Products

    4. 🔥 Explore: Consensys Core Values

    5. 🔥 Explore: Consensys Onboarding Deck - 2024 (company wide)

    1. 📙 Lesson 1: Overview of MetaMask Technical Support Engineers

    2. 📙 Lesson 2: Roles and Responsibilities of Technical Support Engineers

    3. ⚙️ Objectives & Key Results (OKRs): Key Performance Indicators (KPIs)

    1. 📙 Lesson 1: Ticketing System and Workflow

    2. 📙 Lesson 2 - Tooling

    3. 📙 Lesson 3 - Your Okta Homepage

    4. 📙 Lesson 4 - Media Contact

    5. 📙 Lesson 5 - Legal*

    6. 📙 Lesson 6 - Intercom*

    1. 📙 Lesson 1: Communication Channels within MetaMask Technical Support

    2. 📙 Lesson 2: Escalation Procedures

    1. 📙 Lesson 1 - MM Extension, Mobile & Portfolio

    2. 📙 Lesson 2 - Release/Update Management

About this course

  • Free
  • 72 lessons
  • 0 hours of video content

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